Telephone: 01922 650330  


About us:


Who are we? What do we do?

We are Walsall Parent Partnership Service with a new name - "Walsall Information, Advice & Support Service (SEND)"

We now provide our service to parents and carers of children and young people with special educational needs and/or a disability (SEND) and also independently for young people with SEN aged 16 to 25.

The Children and Families Act 2015 has brought changes to the way in which children and young people with special educational needs and disabilities are assessed and have their needs met.

What the law says:

"Local Authorities must arrange for children with SEN or disabilities and their parents, and young people with SEN or disabilities, to be provided with information and advice about matters relating to their SEN or disabilities, including health and social care matters."

[Children and Families Act 2015 PART 3 section 32]

What information, advice and support do we offer?

We offer accurate, up to date and impartial resources and information about the law on special educational needs and disability. This covers:

  • education, health and social care

  • national and local policy

  • the Local Offer

  • your rights and choices

  • your opportunities to participate

  • where you can find help and advice

  • how you can access this support.

Sometimes information alone is not enough. You may want help to gather information, make sense of it and apply it to your own situation. We provide this service by email, on the telephone, face to face and through work with groups or in training.

We can also offer more intensive support if you need it. This can include helping with letters, attending meetings with you or supporting you in discussions with the local authority, school or other setting. We may be able to help you find a key worker, or an Independent Supporter or a volunteer who can support you.

When we are not able to help we will do our best to tell you about, or put you in touch with, other groups or organisations that can help.

Confidential, impartial and free.

Our service is confidential so we will not share your information with anyone unless you tell us we can. The only exception to this would be because we have a specific concern about a child's safety.

Our service is impartial, and our aim is to ensure the best possible outcomes for the child or young person.

Our service is free.

Where can I find out more?

You can read about impartial information, advice and support in the SEND Code of Practice 2015 Chapter 2.

Walsall's Local Offer includes details of Walsall's arrangements for providing information, advice and support.


This page last updated September 2015